Can AI Replace A Five-Star Concierge? Why Four Seasons Toronto Isn’t Worried
Five-Star Four Seasons Hotel Toronto, chef concierge Harry Hollywood has been creating bespoke guest experiences for more than 10 years. Starting as a guest services agent, he later joined the concierge team, where he learned under the tutelage of now-retired, legendary Four Seasons concierge Liloo Alim, the first woman to join the Canada chapter of Les Clefs d’Or, the leading international association for hotel concierges. Having worked as a concierge for more than a decade, Hollywood has seen the rise of
